Complaints
We aim to give a service you would recommend. If we fall short, we want to hear about it and put it right. Confirm the wording and escalation contacts with CMME compliance before the site goes live.
How to complain
You can reach us by post at Craddock Financial Solutions Ltd, by telephone on 01489 250343, or by email at info@craddockfinancialsolutions.co.uk. Please tell us what happened, when, and what you would like us to do about it.
Because Craddock Financial Solutions Ltd is an appointed representative of CMME Mortgages and Protection Limited, complaints about regulated mortgage and protection advice are handled under CMME's complaints procedure as the principal firm.
What happens next
- We will acknowledge your complaint promptly and tell you who is dealing with it.
- We will investigate and send you our final response within eight weeks.
- If we cannot resolve it within eight weeks, we will write to explain why and tell you when you can expect an answer.
If you are still not satisfied
If you are unhappy with our final response, or we have not replied within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service free of charge. You normally have six months from the date of our final response to do so.
Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4567. Website financial-ombudsman.org.uk.
Commercial lending, most buy to let lending and will writing are not regulated by the Financial Conduct Authority, and complaints about those services may fall outside the Ombudsman's jurisdiction. We will tell you if that applies to your complaint.